FAQs

🛍️ What products do you sell?

We offer a wide variety of trending and useful products — from lifestyle gadgets to stylish accessories and everyday essentials. Each item is carefully selected to match the latest trends and bring value and style to your daily life ✨

🧾 I want to place a bulk order. Do you offer discounts?

Yes! 🎉 We provide wholesale pricing for bulk purchases.
To request wholesale orders or ask about prices:
👉 Contact us directly via the Contact Us page.
We'll be happy to assist and provide a custom quote.

🚚 When will I receive my order?

We aim for fast and safe delivery!
Your order will typically arrive within:

• Once shipped, you'll receive a tracking link via email or our Contact Us page 📦

🌍 Do you ship outside of Egypt?

Currently, our partnered couriers only deliver within Egypt.
International shipping is not available yet — but we plan to expand soon 🌐

🛠️ What if the product has a manufacturing defect?

Your satisfaction matters!
If your item arrives damaged or has a clear defect:

• You can request a full refund or exchange at no extra charge.
  Please review our Returns & Refund Policy for details. We’ll guide you step by step 🛡️

🔁 Can I return or exchange a product?

Yes, we offer returns and exchanges within 14 days of receiving your order — no questions asked — as long as:

• The product is in original condition

• Not used, worn, or damaged

📌 You can start your return through our Contact Us page.

Please note:

• If the reason is not a defect, customers cover the shipping cost.

• Refunds are sent to your preferred electronic wallet (Vodafone Cash, etc.) after we receive and inspect the returned item.

💳 What are the available payment methods?

We make shopping easy and secure:

• 💵 Cash on Delivery (COD)

• 📱 Mobile Wallet Transfers (Vodafone Cash and more)

• 💳 Online payment (Coming soon)

✨ How should I care for the products?

For long-lasting use:

• Avoid exposing items to water, extreme heat, or harsh chemicals

• Store in a clean, dry place

• Follow specific care instructions provided with each product

🎁 Do you offer gift packaging?

Currently, gift wrapping is not available — but we’re working on adding this feature soon 🎉

🧾 Will I get a receipt with my order?

Yes! Your package includes a detailed order slip. If you need an electronic invoice, just message us 📩